Text Messaging Service

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With the Minneapolis 311 text messaging service, you can receive information about most City of Minneapolis services 24 hours a day, seven days a week. Just text a keyword to 311TXT or 311898 to receive an answer from the Minneapolis 311 information database on your mobile phone. If the requested information is not in the  information database you will receive a text asking you to call a 311 Customer Service Agent or download the 311 mobile app.

Use the 311 text messaging service to access non-emergency information. The City does not charge for this service, but your provider's text message and data rates may apply.  

At Minneapolis 311 we are committed to continuous improvement to serve you better. We would appreciate it if you would provide your feedback by completing this short survey.   

Searching tips

When texting the  information database use two or three keywords to get better results. 

Examples:

How to use it

1. Enter 311TXT or 311898 to start your text.
2. Enter your few keywords. Use the search tips above for best results.
3. You will receive a response within a few seconds.
4. You will either receive a link (response #1) or a message on how to obtain your requested information or report an issue. (response #2).

Response #1

´╗┐If your response includes a link, click the
link to view your requested information.

   

Response #2

If the information database does not recognize your keyword or your request requires additional service, you may be asked to contact 311 by a different method.

Text311_screenshotcontact   311TextService_ScreenshotAnswer

Frequently asked questions (FAQs)

How do I contact Minneapolis 311 by text?
Just text 311TXT or 311898 with a short description of the information you need. You can text and get information about any City of Minneapolis service.

Examples of texts:
- Recycling
- Property taxes
- Parking ticket

When is the text service available?
24 hours a day, seven days a week. 

Who am I texting?
You are texting the Minneapolis 311 information database. Your answers are automatically generated by the database, rather than a customer service agent.

What will I be sent?
For requests the database can answer, you will receive a text with a link to a webpage where you can find more information. The link may appear as an icon or a URL.

Why did I receive a text that says to call 311 or download the 311 mobile app?
If you are prompted to contact 311 another way, then your request cannot be handled by text. More complex requests must be handled by a customer service agent or the mobile app.

Can I text in other languages?
At this time the City’s website only supports English. There are some departments that have translated information. For example, snow emergency, street sweep, parking and voting information can be found in Spanish, Hmong and Somali translation.

Last updated Jul 30, 2018

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Accessibility:
For reasonable accommodations or alternative formats, contact 311.
People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000.
TTY users can call 612-673-2157 or 612-673-2626.

Para asistencia 612-673-2700, Yog xav tau kev pab, hu 612-637-2800, Hadii aad Caawimaad u baahantahay 612-673-3500. 

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