Emergency Water Service
Public Works
Water service or quality issue
We explain who to call in an emergency and how to report a water service or quality issue. Issues can include low water pressure, leaks, outages, or concerns with taste, odor or color.
What to do
For an emergency like flooding from a water main break
- Call the emergency number anytime, 24 hours a day.
For a sewer emergency
- Between 7 a.m. and 3:30 p.m., Monday to Friday, call Surface Water & Sewers.
- At all other times, call the emergency number.
For water service issues like leaks, low pressure, water outages
- You must provide an email address.
- We'll send you an email with a case number and expected completion date.
For water billing issues or to have your service turned on or off
For a water quality issues like look, taste and smell of your water
Before you contact us
If you still need to contact us
- You must provide an email address.
- We will:
- Send you an email with a case number and expected completion date
- Review your request and decide if anything needs to be done
- Hydrant flushing or other actions may be needed to resolve your issue
Request accessible format
If you need help with this information, please email 311, or call 311 or 612-673-3000.
Please tell us what format you need. It will help us if you say what assistive technology you use.
Contact us
Surface Water & Sewers
Public Works
Phone
Address
Public Works
Surface Water & Sewers Division
309 Second Ave. S.
Minneapolis, MN 55401-2268
Hours
Monday – Friday
7 a.m. – 3:30 p.m.
Utility Billing Customer Service
Phone
Address
Minneapolis Public Service Building505 Fourth Ave. S., Room 620BMinneapolis, MN 55415-1345Hours
8 a.m. – 4 p.m.
Monday – Friday
Closed on City Holidays