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We explain the steps in the complaint routing process.

• Number of cases: Shows the number received since February 2023.
• Intake: An investigator reviews the case. Then a supervisor determines how to route the complaint.
• Initial routing decisions: Each line represents a case. 
  • Cases are shown in the order received, left to right.
  • A gray color line means the case is still in intake.
  • A blue or orange color line shows how a supervisor routed the complaint.
    • Light blue and orange: Investigation
    • Medium blue and orange: Non-disciplinary action
    • Dark blue and orange: Dismissal
• Routing type: Cases are initially routed into one of three areas.

Routing types explained

• Investigation: An investigator completes interviews and does more review of the evidence.
• Non-disciplinary action: The Police Department decides if the officer should receive coaching or more training.
• Dismissal: The case ends. A supervisor determines it is not appropriate for the City to investigate. This includes cases the City refers to another entity.

Note

• Routing decisions may change as needed.
• Final routing decisions are not shown in this dashboard.