What we do

We connect you to emergency services.

Respond. Engage. Educate.

Emergency call center

Our call takers notify our police, fire and ambulance teams that you need help.

When you call us, we:

  • Listen to you
  • Ask questions
  • Coordinate a response

Every call is important, but threats to life and property are our highest priority.

Community outreach

Our staff members enjoy meeting you and telling you about what we do.

Invite us to your next:

  • Block party
  • Neighborhood meetings
  • Other school or community event
Person monitoring four computer screens

Leadership team

We oversee connecting you to the emergency services you need. 

  • Director, Joni Hodne
  • Assistant Director, Leticia Cardenas
  • Day Operations Manager, Jennifer Geiselhart
  • Night Operations Manager, Deanna Douglas
  • Management Analyst, Rachel Zempel
  • Training and Quality Assurance Manager, Brian Freedman
  • Community Engagement Coordinator, Deanna Douglas

If you have general, non-emergency 911 related questions, contact 911 supervisors.

To request having a member of 911's Community Education and Outreach team attend your event, contact Deanna Douglas.

Contact us

911 Department

If you need Police, Fire, Medical or Behavioral Crisis Response (BCR) to respond to your location, call 911.

To request Police, Fire, Medical or Behavioral Crisis Response (BCR) to a non-emergency situation, call 612-348-2345. 

General and non-emergency questions

911 Department

Email 911 supervisors