What governs our work

At 911, we follow the rules and recommendations from top experts in our industry.

Boards that govern our work

The Minneapolis Emergency Communications Center (MECC), the city's 911 emergency dispatch center, works under the Office of Community Safety. At MECC, we follow the rules and recommendations from top experts in our industry. These guidelines help us create our policies and procedures to make sure we do our job well.

The boards that govern our work include:

  • 9-1-1 Association (NENA)
  • Association of Public-Safety Communications Officials (APCO)
  • Metropolitan Emergency Services Board (MESB)
A telecommunicator working in the Minneapolis Emergency Communications Center.

Boards that determine our standards

National Emergency Number Association (NENA)

NENA helps 9-1-1 professionals provide the best emergency response.

NENA helps by:

  • Creating standards
  • Offering training
  • Advocating for better policies

Their goal is to keep the public safe. To do so, our well-trained emergency responders use the latest technology.

Learn more on the NENA website

Association of Public-Safety Communications Officials (APCO)

APCO is a global organization. They support communications professionals who work in public safety.

They do so by offering:

  • Training
  • Technical help
  • Advocacy

Their work strengthens communities and improves emergency response.

Learn more on the APCO website

Metropolitan Emergency Services Board (MESB)

MESB oversees and coordinates emergency services in the metro area.

They help these groups work together efficiently:

  • 9-1-1 call centers
  • Radio system users
  • EMS providers

MESB's goal is to ensure quick, reliable responses to emergencies and large-scale incidents.

Learn more on the MESB website

Contact us

911 Department

If you need Police, Fire, Medical or Behavioral Crisis Response (BCR) to respond to your location, call 911.

To request Police, Fire, Medical or Behavioral Crisis Response (BCR) to a non-emergency situation, call 612-348-2345

General and non-emergency questions

911 Department