Self-service password reset

City employees can enroll to reset their own City account password.

Reset your City password

Enroll in self-service password reset

Enrolling in self-service password reset is useful in case you:

  • Are locked out of your account
  • Do not remember your password

When you enroll, you'll be able to reset your City account password yourself.

Enroll in self-service password reset

Reset your password

If you've already enrolled, you can create a new password for your account.

Reset your webmail and computer password

View the password reset guide

See our password reset guide for more help to reset your password. Contact the IT Service Desk with questions.

Download the self-service password reset guide

Employee logging into a desktop computer

Introducing self-service password reset

Learn what self-service password reset is and how City employees can use it.

Related resources

Webmail

City employees can check their email online using a web browser.

Microsoft Authenticator App set-up guide

City employees should set up the Microsoft Authenticator App.