How it works

What to expect

• The automated system answers the call.
• It will ask you to select your preferred language.
• It will ask you to say a few words or select options to get an answer to your questions.

Learn more about using the system

Extra help

If the automated system did not answer your question:

• You can start over to try again.
• During the day, after 2 tries, you can get connected to an agent trained to answer your question.
• After hours, you can leave a voice mail.  Your question will be answered the next business day.

See the 311 hours

How to use the system

Select your preferred language

• Say or press the number for your preferred language,
  Note: Pressing the number on your phone's keypad is faster.
• For English and Spanish, you can say a word or phrase with your question.
• For Hmong and Somali, you will press the numbers on your phone for your questions.

Tips

• Speak clearly and slowly.
• Call from a quiet place.
• Avoid using your phone on speaker.
• Use as few words as possible.
  • Best result: "pet license"
  • Too vague:  "I need a license"
  • Too wordy: "I need a license for my new dog"