Communications

Cable & Multimedia Services
350 S. 5th St., Room 123
Minneapolis, MN 55415
612-673-2234
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Cable Service FAQ

Cable Television Service FAQ

 

Q: What company is the service provider for cable television in Minneapolis?

A: Comcast Cable and CenturyLink currently provides cable television in the City of Minneapolis.


Q: How do I find my channel listing for my cable television service?

A: Comcast Xfinity TV subscribers click here and enter your address. CenturyLink Prism TV subscribers click here.


Q: What do I do if my cable service does not work properly or I have a specific complaint to register?

A: If you have questions or concerns about Comcast Xfinity TV cable services in Minneapolis first call Comcast Cable at 651-222-3333. If you have questions or concerns about CenturyLink Prism TV cable services in Minneapolis call CenturyLink at 800-244-1111. If your concern is not resolved by dealing directly with the cable company you may fill out a complaint form online or call this office at 612-673-2234 to register a complaint.


Q: Why have Comcast and CenturyLink been granted a cable franchise in Minneapolis and can other cable providers also operate in the City of Minneapolis?

A: Comcast holds a non-exclusive franchise which covers the entire area of Minneapolis. CenturyLink holds a non-exclusive franchise with a goal to build-out the entire city over 5-year term. The initial build-out commitment for CenturyLink is 15% of the city over the first two years with a requirement to provide PrismTV to households in every Minneapolis ward. Should other cable television providers wish to offer services in Minneapolis, the City of Minneapolis is open and willing to negotiate franchise agreements with these providers.

See CenturyLink's franchise application here and see additional information submitted as part of its application here. You can also see the City cable officer's report on the application here.


Q: What is the franchise fee on my cable television bill?

A: Franchise fees are paid to local franchising authorities (municipalities) as compensation for the cable company's use of the public rights-of-way or easements. 


Q: What are the PEG fees on my cable television bill?

A. PEG stands for public, education and government. The Minneapolis franchise agreements require the cable operator to provide channels for public, education and government use. PEG access provides television production equipment, training and airtime on Minneapolis' cable system to enable residents of Minneapolis, Minneapolis public schools and municipal government to produce shows and televise them to cable subscribers in Minneapolis.


Q: Does the City of Minneapolis regulate cable television?

A: Yes, the City requires a franchise agreement to be in place prior to a company offering cable television services to the public within Minneapolis.


Q. How are cable rates regulated?

A: The Telecommunications Act of 1996 passed by the U. S. Congress, deregulated the cable industry with the intent of encouraging competition in the cable, telephone and internet arenas. As a result, all cable services, except basic cable, are exempt from regulation. Franchising Authorities only review any basic cable rate increases, but that review only serves to verify the information submitted to the federal government to substantiate the increase.

FCC Consumer Publications

Encryption of Limited Basic Services

Last updated Jul 11, 2017

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People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000.
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